According to a press release by Verizon, Verizon Business has earned certification as ISO/IEC 20000-compliant for its Government Network Operations and Security Center (GNOSC), located in Ashburn, Va. This the first the first telecommunications company in the U.S. to have gained the certification.
ISO/IEC 20000, is the international standard targeting IT Service Management, sets standards for best practices and management processes in delivering managed services to meet business and customer requirements.
"This distinction is further proof of the Verizon Business Government Network Operations and Security Center's commitment to offering the highest quality of service," said Kevin Gahan, the company's vice president of global network management. "Our ISO/IEC 20000 certification gives government customers the confidence that Verizon Business will continue to provide outstanding service and performance."
The company's federal government operations and security center opened in 2006 as a state-of-the-art facility to support the unique security and operational requirements of its federal government customers. The GNOSC performs real-time monitoring of network traffic for these customers and serves as a single point of contact for both network and security operations.
As the leading telecommunications service provider for the federal government, we've always supported the highest standards of our customers, and ISO/IEC 20000 certification substantiates our ability to deliver the caliber of managed services the federal government requires," said Susan Zeleniak, group president, Verizon Federal, the organization within Verizon Business dedicated to serving federal government customers.Press Release
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