Sunday, September 18, 2011
AT&T 4G LTE Goes Alive In Five Markets
AT&T went alive today with AT&T 4G LTE service in Dallas-Forth Worth, San Antonio, Houston, Atlanta, and Chicago.(See the coverage map above.) AT&T had the service alive in these markets for a while but the today's announcement makes it official. The carrier also mentioned that by the end of 2011 to expand 4G LTE coverage and plan to reach at least 70 million Americans in 15 major metropolitan areas. While this seem to be encouraging news, I just hope it's service, any, becomes better in the east bay, San Francisco Bay area. Everyday it looks like more and more, a Texas company :)
Monday, September 12, 2011
AT&T Expands GoPhone Offering, Adds a $25 Plan.
AT&T added a new GoPhone plan today hoping to attract those who were left out by current GoPhone offerings. The new $25 plan offers 250 minutes of talking time and unlimited messaging.
AT&T's current GoPhone plans include a $50 per month for unlimited calling, unlimited text messaging and unlimited data for non-smartphones, a $2 per day plan that includes the same features; or a pay-as-you-go model that costs 10 cents per minute for calls, 20 cents per text message sent or received and pay-per-data usage.
Some information about the plan from AT&T;
Key Facts:
- Starting September 18, GoPhone customers can choose a $25 monthly plan which includes 250 nationwide voice minutes and unlimited, nationwide messaging every 30 days.
- Also starting September 18, AT&T* will begin offering a $10 International Long Distance package for prepaid customers which includes 250 minutes to over 50 countries for 30 days.
- GoPhone roaming now available in Canada.
Customer Benefits
GoPhone options are better than ever. AT&T’s prepaid customers can enjoy unlimited nationwide messaging and 250 minutes of domestic calling for $25 per month starting September 18. Earlier this year, AT&T launched an unlimited talk, text, and web plan for $50 per month with no long-term commitment (data not included on smartphones).
Also on September 18, customers can purchase a new international long distance feature—250 minutes of international calls to over 50 countries—for only $10 a month.
With the new $10 international long distance feature, minutes can be used to call international landline numbers to all countries on AT&T’s designated list. Calls to mobile numbers are included in Canada and a number of additional countries.
For more information, please visit att.com/gophoneintLD starting September 13.
GoPhone Roaming in Canada
GoPhone customers can now enjoy service as they travel to popular areas in Canada such as Montreal, Niagara Falls and Vancouver. Pricing includes:
- Voice – $.39 per minute (no surcharges)
- Text – $.25 per message sent, $.20 per message received
Quotes
"We're constantly exploring ways to add value to the GoPhone user experience," said Judy Cavalieri, vice president, Voice and Prepaid Products, AT&T Mobility and Consumer Markets. "Being able to enhance roaming capabilities in Canada and offering affordable international long distance plans allow customers to enjoy the amenities of global travel with talk, messaging and data without ever having to worry about long-term commitments."
GoPhone Portfolio
AT&T offers a broad selection of plans and handsets for prepaid customers. With options such as the LG Thrive™ — the first Android smartphone available for GoPhone users launched in April — AT&T is steadily adding to prepaid value. Quick messaging devices, feature phones and smartphones with no long-term contract, credit check, or deposit are available options of which customers may take advantage. Smartphones require a separate data package to access data/web services.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
The $25 Monthly Plan includes 250 nationwide airtime minutes and unlimited domestic text, Instant Messaging, picture and video messages for a charge of $25 every 30 days. Nationwide airtime over the 250 minutes will be charged at 10 cents per minute. Unused airtime minutes do not rollover. Minutes included in this plan may not be used for International calls.
The International Long Distance Package includes 250 minutes of international long distance service to landline numbers in specific countries for 30 days. The list of countries and details about making calls to international landline and mobile numbers can be found at att.com/gophoneintLD. Countries and/or call destinations not included on the list will be charged at standard pay per use rates for international long distance. For details on pay per use charges go to att.com/gointl.
Wednesday, August 31, 2011
AT&T - T-Mobile Deal Opposed By DOJ!
We were surprised this morning by the reports on Bloomberg and the WSJ saying that the United States Department Of Justice (DOJ) is lopposing the AT&T’s proposed $39 billion acquisition of T-Mobile on antitrust grounds.
The news is scant but Bloomberg grabbed the following from the complaint filed in federal court stating;
“AT&T’s elimination of T-Mobile as an independent, low- priced rival would remove a significant competitive force from the market.”Later FCC chairman Julius Genachowski stated;
“By filing suit today, the Department of Justice has concluded that AT&T’s acquisition of T-Mobile would substantially lessen competition in violation of the antitrust laws. Competition is an essential component of the FCC’s statutory public interest analysis, and although our process is not complete, the record before this agency also raises serious concerns about the impact of the proposed transaction on competition. Vibrant competition in wireless services is vital to innovation, investment, economic growth and job creation, and to drive our global leadership in mobile. Competition fosters consumer benefits, including more choices, better service and lower prices.”
Of course AT&T is unhappy about the news and plans to take action. Should the deal fall through, AT&T will have to pay Deutsche Telekom, the parent company of T-Mobile upwards of 6 Billion.
AT&T's Wayne Watts,senior executive VP and general counsel released the following statement regarding the news stating that they plan to fight the decision in court;
We are surprised and disappointed by today’s action, particularly since we have met repeatedly with the Department of Justice and there was no indication from the DOJ that this action was being contemplated. We plan to ask for an expedited hearing so the enormous benefits of this merger can be fully reviewed. The DOJ has the burden of proving alleged anti-competitive affects and we intend to vigorously contest this matter in court.Yes we want T-Mobile, as a separate entity.
At the end of the day, we believe facts will guide any final decision and the facts are clear. This merger will:
* Help solve our nation’s spectrum exhaust situation and improve wireless service for millions.
* Allow AT&T to expand 4G mobile broadband to another 55 million Americans, or 97% of the population.
* Result in billions of additional investment and tens of thousands of jobs, at a time when our nation needs them most.
We remain confident that this merger is in the best interest of consumers and our country, and the facts will prevail in court.
Via TechCrunch
Tuesday, August 2, 2011
Google Nexus S For $0!

Monday, July 11, 2011
AT&T Will Get HTC Status (The Facebook Phone), On July 17Th
After waiting and playing the same game, AT&T finally released news saying that HTC Status will come to it's air waves, for $49.99 with a two year contract. As you can see the phone comes loaded with bunch of functions, specially the "f" button that will allow users to share, photos, videos or anything else that people share with others. This phone is a part of HTC's dancing duo, HTC Salsa and HTC Chacha, HTC Facebook phones!
Phone is supposed to ship with Android 2.3.3 and and being HTC, Sense will accompany the OS and other stuff like Led flash assisted 5MP camera, 2.6" touch panel.
AT&T Press release
HTC Status Offers One-Touch Facebook Sharing For Just $49.99
First Mobile Phone with Dedicated Facebook Share Button Available for Preorder on ATT.com Arrives in AT&T Stores on July 17
Dallas, Texas, July 11, 2011
Key Facts
* AT&T begins presales of the HTC Status today on http://www.att.com/.
* The first phone with a dedicated Facebook share button, the HTC Status is exclusive to AT&T customers for $49.99 with a two-year contract.
* Best Buy stores to offer exclusive color.
* HTC Status available in time for back-to-school shopping season.
HTC Status
The ultimate phone for customers who love posting on Facebook what they're doing, seeing or listening to, the HTC Status is the first phone to feature a dedicated Facebook share button. Not just a link to a mobile Facebook application, the button lets you quickly share what you are doing on Facebook with a simple press. It is also context aware and lights up when there is an activity to share, such as a song you are listening to, a website you are viewing or a photo you have taken.
The Facebook share button allows people to:
* Post instantly on your wall or a friend's wall by pressing the Facebook share button from your home screen.
* Take a picture or shoot a video and share it instantly with a press of the Facebook share button. You can also post multiple pictures at one time and label and tag them before posting. Or even post photos automatically as you're taking them.
* Check in to Facebook Places by pressing and holding the Facebook share button from the home screen.
* Share something cool on the Web with a quick press of the Facebook share button and be the first with the news.
* Let your friends in on the music you love with the push of a button by pressing the Facebook share button to post the song title and other details.
The HTC Status runs on the Android 2.3.3 (Gingerbread) platform, AT&T's first smartphone to do so. It is also the first phone in the US with an enhanced version of HTC Sense™ that integrates Facebook into more places than ever before. Facebook content and information is integrated in the clock, dialer, calendar, address book and photo gallery. The HTC Status also features a Facebook chat application that lets you maintain your chat conversations, even when you navigate away to take a call, browse the Web or play a game. And the Facebook chat widget shows who is available to chat and allows you to initiate a conversation with just a tap.
The HTC Status, with its uni-body design with sleek metal accents, is easy to customize to reflect your style with widgets, shortcuts and wallpapers, and its customizable lock screen lets you open your favorite application quickly when you unlock the screen.
The HTC Status also sports a 5-megapixel camera with auto-focus and LED flash on the back and a front facing camera to easily capture and share self portraits. Above the dedicated physical keyboard, HTC Status has a 2.6-inch touch screen with 480 x 320 resolution and capacitive navigation buttons.
Exclusive custom cases and a screen protector will also be available for sale with the HTC Status at AT&T company-owned retail stores. Customers can choose from hard- and soft-shell case options from Speck and AGF. The HTC Status will be compatible with a number of universal micro-USB charging options, Bluetooth headsets and corded stereo headsets such as the IFrogz Luxe corded headsets with integrated microphone, which will be available in four colors, black, silver, pink and blue. Accessories will also be available for sale in AT&T's online store.
Pricing and Availability
Arriving in stores as the lead device in AT&T's back to school promotions starting July 17, the HTC Status will be available in AT&T stores and online for $49.99 after a two-year contract. (Minimum $15 data plan required.) Best Buy and Best Buy Mobile standalone stores will feature an exclusive mauve edition.
Tuesday, July 5, 2011
Verizon's New Profit Center, Data Plans? Verizon Confirms New Data Plans.
Verizon has confirmed the pricing changes to their data plans as of July 7th. New data plans will ditch unlimited plans and offer users with four tiers;
$10 for 75 MB per month,(In contrast, AT&T offers $15 for 200 MB and $25 for 2GB.) Current unlimited users will be grand fathered in and they can upgrade or get new phone and keep the unlimited plan.
$30 for 2 GB,
$50 for 5 GB
$80 for 10 GB.
There will be an overage charge of $10 per GB of data
The unlimited and free LTE hotspot service will also go away and will be replaced with $30 a month for unlimited hotspot service. (May be this and 2GB plan will provide and oppertunity for the wise to have unlimited data for $60 a month!)
So now we only have the Sprint with usage based smartphone data plans. Hope it will stay the same.
Via DSLReports
New iPhones To Get Standard Insurance At AT&T.
Perhaps spurred by the lack of sales of $12 a month on insurance on iPhones, AT&T is taking iPhone owners on another ride, this time with a third party insurance provider, for the price of $4.99 a month that covers everything. (Please read the AT&T information as to "everything") after a deductible of $50 or $125, depending on the iPhone model.
- $4.99 Monthly Premium: Per mobile number enrolled and a non-refundable deductible for each approved claim
- Incidents Covered: Lost, stolen, accidental damage and mechanical or electrical failure after the manufacturer's warranty period has expired
- Non-Refundable Deductible: $50/$125 per approved claim, depending on the device model
- Replacement Time: Next business day (in most cases)
- Claim Limits: Two claims within any consecutive 12 months, with a maximum device value of $1500 per claim
- Replacement Equipment: Claims may be fulfilled with a new or remanufactured device. Colors, features and accessory compatibility are not guaranteed.
- Cancellation Policy: Cancel anytime and receive a prorated refund of your unearned premium
- NOTE: Please keep a copy of your original purchase receipt and/or proof of purchase for your insured device which may be required to process your claim
So read the fine print, analyze those third party insurance providers, before falling for the AT&T or any other insurance deal on your iPhone. We thought AT&T competitor Verizon's iPhone Insurance, is a total rip off.
AT&T press release.
Tuesday, June 21, 2011
California Public Utilities Commission Votes To Investigate AT&T/T-Mobile Merger.
California PUC, Public Utilities Commission have voted 3 to 2 in favor of investigation the AT&T / T-Mobile merger.
As a part of the investigation, the PUC will hold public workshops in San Francisco, Silicon Valley, Los Angeles, Central Valley and Orange County this July. The commission will forward the finding to FCC.
PUC Statement Via Speedmatters
Friday, June 10, 2011
AT&T Files A Public Statement With FCC Supporting T-Mobile Acquisition.
Looks like AT&T front is getting busy trying prove that the proposed AT&T's acquisition of T-Mobile is good for everybody, even GDP.
"“[e]ach dollar invested in wireless deployment is estimated to result in as much as $7 to $10 higher GDP,”"Two days ago we published that AT&T got industry wide support for the $39 Billion ATTTmobile deal spear headed by Microsoft. Many industry leaders like facebook, RIM supported the bid but at the same time companies who stand to gain, like Apple was absent from the list of supporters.
There is alsolarge opposition to the $39 Billion merger from consumer groups and other smaller wireless providers like Sprint.
The public statement AT&T filed, looks to cover come these protests and support the cause. If you are interested, the full publicly available filing, with certain portions containing competitively confidential information redacted, is available at www.MobilizeEverything.com.
AT&T Press release;
BusinesswireDALLAS--(BUSINESS WIRE)--AT&T Inc. (NYSE: T) today filed with the Federal Communications Commission its statement supporting its proposed acquisition of T-Mobile USA and responding to critics. The filing demonstrates the overarching imperative that drives this transaction: giving AT&T and T-Mobile USA customers the network capacity they need to enjoy the full promise of the mobile broadband revolution. With the scale, spectrum and other resources generated by this transaction, the combined company will deploy Long Term Evolution - the premier next-generation wireless broadband technology - to more than 97 percent of the U.S. population. The synergies of this transaction will create immense new capacity that will provide enormous benefits to consumers. That new capacity will provide a more robust platform for the next generation of bandwidth-intensive mobile applications while improving consumers’ overall service quality through faster data speeds and fewer dropped and blocked calls. In the process it will create jobs and investment, help bridge the digital divide, and help achieve the Administration’s rural broadband objectives, all without the expenditure of government funds.
For these reasons, the transaction has unparalleled support from across the political and commercial landscape. This significant support includes the governors of 17 states; labor unions representing 20 million workers; minority and disability rights advocates; rural and environmental groups; venture capitalists; and a broad swath of the high-tech community’s apps developers, device manufacturers, and equipment vendors. Companies such as Avaya, Brocade, Facebook, Microsoft, Oracle, Qualcomm, RIM, Yahoo! and many others, support this merger because the widely available LTE platform it makes possible will help fuel the entrepreneurship, innovation and investment that is critical to U.S. leadership in high-tech industries. In addition, they recognize that the transaction will use spectrum more efficiently, improve service quality, and deploy an expanded LTE network, all of which will in turn drive a virtuous cycle of technology deployment, job creation, and economic growth.
Commenting on the contents of the filing, Wayne Watts, AT&T Senior Executive Vice President and General Counsel, said: “This merger is about adding capacity and improving existing voice and data services while simultaneously enhancing the capabilities of the combined companies to roll out next generation wireless broadband services to 97% of Americans. Ultimately, the capacity and efficiency gains this merger will create are a public interest benefit, and will create the ability to provide enhanced services at lower cost. These benefits underscore why this transaction should be promptly approved. Our opponents aren't really concerned about competition or prices. The posturing of rivals such as Sprint is about one thing: their desire to compete against a capacity-constrained AT&T and a T-Mobile USA that has no clear path to LTE.”
Highlights of the filing concerning the merger’s benefits include:
The transaction will generate jobs and economic growth
As a result of the merger, AT&T will make an additional investment of more than $8 billion to expand LTE deployment and to integrate the AT&T and T-Mobile USA networks. That investment will directly produce work within the combined company and externally for engineers, equipment manufacturers, construction firms, and a host of others. Expanding the advanced LTE platform to an additional 55 million more people will also have job-creating ripple effects throughout the economy, particularly in rural areas. As Lawrence Summers, then head of the President’s National Economic Council, concluded, “[e]ach dollar invested in wireless deployment is estimated to result in as much as $7 to $10 higher GDP,” and, as wireless investment grows, “the benefits for job creation and job improvement are likely to be substantial.”
The transaction will preserve and promote competition and innovation
Nothing about the combination of AT&T and T-Mobile USA could possibly keep Sprint or any other provider from acting on the same incentives it has today to keep innovating in this unusually dynamic ecosystem. In fact, in the past couple weeks we have seen incredible support for AT&T’s merger with T-Mobile come from a large and broadly diverse number of high-tech companies that recognize the need for robust capacity to support further growth and innovation in mobile broadband.
The wireless market will remain vibrantly competitive
As anyone who watches television or reads the newspaper knows, the wireless market is one of the most competitive in the entire U.S. economy, with wireless providers aggressively marketing a vast array of products and services. This is demonstrated in the basic competitive realities in markets throughout America, including the resurgence of Sprint and the fact that roughly three-quarters of Americans have a choice of five or more facilities-based wireless providers. Furthermore, other major providers posted record gains in the first quarter of 2011 which confirms that they can fill any competitive gap T-Mobile USA might leave after this transaction is complete.
The network capacity of the combined company will far exceed the sum generated by its pre-merger parts
Over the past four years, AT&T has invested more than $75 billion to upgrade its wireline and wireless networks—more than any other public company has invested in the United States, despite opponents’ claims of underinvestment. Contrary to opponents’ arguments, neither this massive investment, nor piecemeal technology “solutions” can solve the macro-level, system-wide constraints confronting AT&T, and they cannot, alone or together, provide the capacity relief on anything approaching the scale of this transaction, let alone in the same time period. Benefits from T-Mobile cell sites (which are densest in urban centers), cannot be achieved by AT&T on its own, and because AT&T and T-Mobile USA have uniquely complementary networks and spectrum positions, the network capacity of the combined company will far exceed the sum generated by its pre-merger parts.
Numerous competitors will have ample spectrum to maintain the vibrantly competitive U.S. wireless market
The combined spectrum position of Sprint and Clearwire (in which Sprint currently owns a majority stake) is far stronger than AT&T’s today. Clearwire has the best spectrum position in the industry, on average, 160-megahertz of spectrum in the top markets. This is more than the combined AT&T/T-Mobile company would have if their merger is approved,[1] and does not even include the additional spectrum Sprint holds directly.
The full publicly available filing, with certain portions containing competitively confidential information redacted, is available at www.MobilizeEverything.com.
Wednesday, June 8, 2011
AT&T’s T-Mobile Bid Backed By Facebook, Microsoft, RIM And Others.
AT&T has been lobbying and running circles trying to get the AT&T’s T-Mobile Bid worked out. Today it even got it's friends, very powerful ones to write to FCC in behalf of it, and the merger. The group included Facebook and Microsoft, and 10 venture capital firms, Others include Yahoo, Oracle and the Research in Motion as mentioned before. (I wonder where Apple is? has the friendship withered?)
The $39 Billion AT&T and T-Mobile merger will work out best for both parties but many others like consumer groups and other wireless companies like Sprint are crying foul. I too think the deal will give too much power to AT&T and revive the "MA Bell" in the wireless form. Most of all it prevents me from leaving AT&T and joining T-Mobile, which I was planing.
According to NYTimes, Microsoft has orchestrated the whole letter writing and drawing the support. Microsoft approached technology companies who stand to gain from the deal, to support it, and has received quick and positive replies. Microsoft also has contacted several trade associations to which it belongs, letting them know of the company’s position.
As I mentioned before Apple has not signed the letter and there are no answers to it as yet.
Here is one of the letters (Microsoft) Other letters at the link below the letter.
Federal Communications CommissionJulius Genachowski, Chairman
445 12th Street, SWWashington, D.C. 20554
June 6, 2011
WT 11-65: In the Matter of applications of AT&T Inc. and Deutsche Telekom AG for consent toassign or Transfer Control of licenses and Authorizations
Dear Mr. Chairman,
Today, consumers are increasingly using smart phones, tablets, laptops and other mobile devices to wirelessly connect to the Internet and to each other. We expect access to our content, information and services wherever we are. As a result, consumer demand for wireless broadband is dramatically increasing and our wireless networks are struggling to keep pace with the demand. Given the network capacity challenges, policymakers must give meaningful consideration to AT&T’s acquisition of T-Mobile as a means of addressing their near term wireless broadband capacity needs.
Despite the network challenges presented by the surging consumer demand, the United States must continue to lead in wireless broadband technologies. U.S. companies are at the forefront of driving innovations in devices, applications and services and an ever evolving wireless network is essential to realizing new and innovative offerings. An increasingly robust and efficient wireless network is part of a virtuous innovation cycle and a healthy wireless ecosystem is an important part of our global competitiveness.
AT&T ’s acquisition of T-Mobile represents a near term means of addressing the rising consumer demand. For example, the merged company will be able to leverage a larger network of cell sites allowing greater reuse of spectrum and increasing the wireless broadband capacity of the network. Furthermore, AT&T has indicated that it will migrate the T-Mobile network to LTE technology and offer LTE-based wireless broadband to 97.3 percent of the U.S.population. AT&T has stated that its LTE deployment will bring significant benefits to residents of rural areas and smaller communities, where the benefits of real-time video and similar capabilities are most urgently needed to fill gaps in physical infrastructure for healthcare,education, and other social needs.
The challenge of keeping pace with consumer demand and continuing to lead globally in wireless broadband services and products requires that we tackle the issue on multiple fronts.Many policy related efforts will not be able to quickly address near term capacity needs. The FCC must seriously weigh the benefits of this merger and approve it. Such action will help to meet the near term wireless broadband needs of consumers and ensure that we are globally competitive as the world increasingly embraces wireless broadband connectivity.
Sincerely,
CC:
Commissioner Mignon Clyburn
Commissioner Michael Copps
Commissioner Robert McDowell
NYTimes
Tuesday, May 17, 2011
Sprint, Verizon At Top While Customer satisfaction with AT&T, T-Mobile drops.
Sprint which used to be the last in customer satisfaction among the Big 4 national wireless carriers, has come a long way to join long-time leader Verizon Wireless, in equal ranks, according to the American Customer Satisfaction Index (ACSI) survey.
ACSI also shows declines in customer satisfaction at AT&T Inc. and T-Mobile USA. Perhaps the effects of AT&T has agreed to buy T-Mobile USA for $39 billion in a deal that could close next year.
Customer satisfaction with wireless telephone service drops 1.4% to an ACSI score of 71, but remains much stronger than it was prior to 2010. Customer satisfaction with the cell phone devices themselves also dips slightly, down 1.3% to 75, with Motorola (+1% to 77) outpacing last-place Nokia (-4% to 73), whose U.S. market share has contracted.
The aggregate of smaller wireless providers, such as TracFone and U.S. Cellular, continues to lead the category, up 1% to an ACSI score of 77. Among the big providers, Verizon Wireless dips 1% for a second straight year, falling to 72 to tie Sprint Nextel, which continues its upward trend, rising 3% following consecutive double-digit gains. In just three years, Sprint has emerged from 15 points below even the second worst in the category to claim a share of the industry lead.
In the wake of their proposed merger, AT&T and T-Mobile show a large deterioration in customer satisfaction and in customer service. T-Mobile falls 4% to an ACSI score of 70, matching a 5-year low, while AT&T descends by 4% to 66, its worst score since 2006—the year before the launch of the iPhone.
“It is common to find a reduction in customer satisfaction after mergers, but it is rare for customer satisfaction to drop ahead of a merger,” said Fornell. “Assuming the deal is approved, it remains to be seen if a much larger AT&T can regain the strength of its customer relationships.”
In addition to Wireless Telephone Services, the ACSI survey also covers Fixed-Line Telephone Service,Subscription TV Service, Computer Software and Information and Entertainment Media. Complete press release below.
ACSI Survey
ACSI: Customer Satisfaction Turns Positive Despite Drop for Information Services
Few Information Providers Improve Their Customer Relationships; Large Drops for AT&T, T-Mobile, Nokia, and DISH Network
ANN ARBOR, Mich. (May 17, 2011)—After two quarters of negative change, customer satisfaction as measured by the ACSI turns positive this quarter, but only because gains in the utilities and health care sectors, released in April, more than offset a drop for the information sector. For the first quarter of 2011, the Index rises 0.4% to 75.6 on the ACSI’s 0-100 scale.
“For an economic recovery to take hold and generate long-term profit potential, which would be necessary in order to make a significant dent in unemployment, repeat business is going to be critical. And, for that to occur, customer satisfaction is important,” said Claes Fornell, founder of the ACSI and author of The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference. “However, in view of the lack of overall strength in aggregate customer satisfaction, it is difficult to envision much of an increase in consumer spending in the near future, except from inflation in gasoline, commodity, and food prices.”
Even though customer satisfaction in the aggregate rises, the news for the information sector is mixed. The sector as a whole drops 0.7% to 72.3, second lowest in ACSI next to government services, and many more companies decline than improve. For this release, ACSI covers customer satisfaction with information services, including cell phones, computer software, fixed-line and wireless telephone service, motion pictures, newspapers, subscription TV service, and TV news.
Wireless Telephone Service
Customer satisfaction with wireless telephone service drops 1.4% to an ACSI score of 71, but remains much stronger than it was prior to 2010. Customer satisfaction with the cell phone devices themselves also dips slightly, down 1.3% to 75, with Motorola (+1% to 77) outpacing last-place Nokia (-4% to 73), whose U.S. market share has contracted.
The aggregate of smaller wireless providers, such as TracFone and U.S. Cellular, continues to lead the category, up 1% to an ACSI score of 77. Among the big providers, Verizon Wireless dips 1% for a second straight year, falling to 72 to tie Sprint Nextel, which continues its upward trend, rising 3% following consecutive double-digit gains. In just three years, Sprint has emerged from 15 points below even the second worst in the category to claim a share of the industry lead.
In the wake of their proposed merger, AT&T and T-Mobile show a large deterioration in customer satisfaction and in customer service. T-Mobile falls 4% to an ACSI score of 70, matching a 5-year low, while AT&T descends by 4% to 66, its worst score since 2006—the year before the launch of the iPhone.
“It is common to find a reduction in customer satisfaction after mergers, but it is rare for customer satisfaction to drop ahead of a merger,” said Fornell. “Assuming the deal is approved, it remains to be seen if a much larger AT&T can regain the strength of its customer relationships.”
Fixed-Line Telephone Service
As telecommunications companies devote fewer resources to the shrinking fixed-line telephone business, customer satisfaction falls by 2.7% to an ACSI score of 73. The aggregate of smaller local and long distance providers such as Vonage and Frontier also falls 3% to a score of 76, but remains ahead of the top two larger companies: Qwest at 73 (+1%) and Cox Communications at 72 (-3%).
Other major fixed-line providers either decline or are statistically unchanged. AT&T drops 5% to 71, erasing the gain it earned one year ago and tying Verizon (down 3%). CenturyLink is unchanged at 70. Comcast advances for a second straight year, up 1% to 69, but remaining at the bottom of the industry.
Subscription TV Service
Customer satisfaction with subscription TV service is unchanged at an ACSI score of 66, a year after surging 4.8% to an all-time high. Quality, especially from fiber-optic and satellite, has improved in recent years, but higher fees are significantly dampening customer satisfaction, more so than in other industries.
“Bundling of services such as phone and Internet access may have been both a blessing and a curse for the industry,” said Fornell. “A couple of years ago, a variety of bundling promotions boosted what people saw as value for money; but now, as many of these promotions have ended, subscribers with bundled services are becoming less satisfied and more concerned about price.”
Verizon’s fiber-optic service, FiOS, holds the top ACSI spot for a second straight year even though its ACSI score drops slightly by 1% to 72. DIRECTV is next at 69 (+1%), recapturing the satellite lead from DISH Network, which falls 6% to 67. AT&T’s U-verse, Verizon’s fiber-optic competitor, drops 6% to 68. Customer complaints about picture quality, particularly for HD channels, have increased, as AT&T grapples with bandwidth challenges across several of its telecommunications services.
Cox Communications remains the highest-scoring cable provider (unchanged at 67), well above the other three cable companies. Comcast (-3%), Time Warner (-3%), and Charter Communications (-2%) are all tied at the bottom of the industry with ACSI scores of 59.
Computer Software
Customer satisfaction with software surpasses all other information-related categories, rising 2.6% to an all-time high ACSI score of 78. Smaller software companies like Adobe, Intuit, and Symantec lead, up 3% to 79, with Microsoft close behind after a 3% improvement to 78. This year marks a third straight year of ACSI gains for Microsoft. Nevertheless, recent sales of Windows software have declined as a result of a similar drop-off in PC shipments. Customers are more satisfied with Microsoft software, but, for now, the company is selling less of it.
Information and Entertainment Media
Reader satisfaction with the waning newspaper industry is unchanged at a very weak score of 65—the lowest of all ACSI categories. Both TV news and motion pictures do better, but they are moving in opposite directions. Network and cable TV news programs improve 4% to 77, while motion pictures retreat 4% to 73.
About ACSI
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. ACSI releases results for various sectors of the economy on a monthly basis to provide up-to-the-moment coverage over the entire calendar year. The national index is updated each quarter and factors in scores from more than 225 companies in 47 industries and from government agencies over the previous four quarters. The Index was founded at the University of Michigan’s Ross School of Business and is produced by ACSI LLC.
Thursday, April 7, 2011
We Are Happy With Motorola Mobility's XOOM, ATRIX, Verizon AT&T
Responding to various analysts and critics of the Motorola Mobility's flagship Android products, XOOM a tablet and ATRIX 4G a smart, smartphone. Naysayers have cries both the devices to be duds but both the carriers, Verizon (XOOM) "We are pleased with customer response to the Xoom." and AT&T (ATRIX) "Our customers are very satisfied with the Atrix, and we are equally as pleased with the results to date." are very satisfied with the devices according to ComputerWorld.
Neither carriers revealed the sales figures.We stayed out of 3G XOOM but gladly picked up two WiFI only XOOMs last week. As of now, I am sure only ATRIX could replace my AT&T iPhone if I decided to stay with the carrier. I doubt it as continue to discover dead zones in my neighborhood in the bay are while my colleagues on Verizon and Sprint happily surf and talk.
Sunday, March 20, 2011
T-Mobile Ads, Now We Are Crappy Too, Just Like AT&T!
Remember those T-Mobile Ads, depicting AT&T and Other networks are being crappy? Well I guess now they will have to say, following the trend we have decided to become crappy too! Too bad T-Mobile was one carrier I was considering to replace my AT&T Unlimited plan, which has apparently will become limited if you are tethering your smartphone.
$39 Billion AT&T, T-Mobile Deal, iPhone Gets Fastest Network And T-Mobile Users Get iPhones!
With the following press release, AT&T is on the way to acquire T-Mobile USA and many including deal makers stand to gain.
AT&T and T_mobile share the same type of networks like GSM. UMTS/HSPA and the integration on two companies will technologically seem to be sound.
“This transaction represents a major commitment to strengthen and expand critical infrastructure for our nation’s future,” said Randall Stephenson, AT&T Chairman and CEO. “It will improve network quality, and it will bring advanced LTE capabilities to more than 294 million people. Mobile broadband networks drive economic opportunity everywhere, and they enable the expanding high-tech ecosystem that includes device makers, cloud and content providers, app developers, customers, and more. During the past few years, America’s high-tech industry has delivered innovation at unprecedented speed, and this combination will accelerate its continued growth.”The buyout will also make AT&T the largest wireless carrier with somewhere close to 130 million users and T-Mobile customers 33.7 million of them now can have iPhones if they really want, just like T-Mobile European customers.
Tuesday, March 15, 2011
AT&T Offers Free Wireless And Landline Calls And Free Texting To Japan
Showing a softer side of AT&T, the carrier is stepping up to help customers trying to reach loved ones in Japan. Japan experienced a devastating earthquake followed by an equally bad tsunami, killing scores of people. There are many people still missing. Japanese and other people who has relatives or loved ones in Japan can reach them for free thanks to AT&T.
Effective beginning last week, March 11, and continuing through March 31, AT&T wireless postpaid customers will not be charged for:If the customers too feel wanting to help Japan, they can text “redcross” to 90999 to give a $10 donation to help the Red Cross with disaster support efforts in the area. No text message fees apply.In addition, and also effective March 11 through March 31, residential wireline customers can seek credits for up to 60 minutes of direct dial calling to Japan:
- International long distance usage from the United States and Puerto Rico to Japan
- Text messages to Japan, originated from a U.S. wireless number
- Upon receiving their wireline bill, customers may call AT&T to receive adjusted calling for up to 60 minutes. In other words, no charges for up to 60 minutes of call time from the United States to Japan between March 11 and March 31.
Following is the press release by AT&T; Thank you AT&T!
AT&T Offers Wireless, Wireline Billing Relief for Consumers Calling and Texting Family, Friends in Japan
Dallas, Texas, March 14, 2011
AT&T* today announced it has implemented international calling and texting support efforts for U.S. residential wireless and wireline consumers trying to connect with loved ones in Japan, following last week’s tragic earthquake and tsunami.
Effective beginning last week, March 11, and continuing through March 31, AT&T wireless postpaid customers will not be charged for:In addition, and also effective March 11 through March 31, residential wireline customers can seek credits for up to 60 minutes of direct dial calling to Japan:
- International long distance usage from the United States and Puerto Rico to Japan
- Text messages to Japan, originated from a U.S. wireless number
For any of the above activity, customers will either see no charges reflected on their monthly statement, or they will see a full credit applied to their statement for activity between March 11 and March 31.
- Upon receiving their wireline bill, customers may call AT&T to receive adjusted calling for up to 60 minutes. In other words, no charges for up to 60 minutes of call time from the United States to Japan between March 11 and March 31.
“We want to help our customers connect with loved ones in Japan in anyway we can,” said Mark Collins, senior vice president, Voice and Data Products, AT&T Mobility and Consumer Markets. “Connecting with family and friends is most important at times like this— we want to make it as easy and worry free as possible for our customers.”
Still available, AT&T wireless customers can text “redcross” to 90999 to give a $10 donation to help the Red Cross with disaster support efforts in the area. No text message fees apply.
And, TV Japan – the 24 hour Japanese news channel – is available for free through March 17 to all U-verse® TV subscribers, allowing viewers to follow the news and recovery efforts. TV Japan can be found on channel 3680.*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT. Find us on Facebook at www.Facebook.com/ATT to discover more about our consumer and wireless services or at www.Facebook.com/ATTSmallBiz to discover more about our small business services.© 2011 AT&T Intellectual Property. All rights reserved. Mobile broadband not available in all areas. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Friday, March 4, 2011
Which Data Plan For iPAD2? Which Carrier? AT&T Or Verizon?

If you are on AT&T follow this link to learn how to use iPhone Micro SIM with iPad 3G.

Monday, February 21, 2011
Motorola Atrix 4G Root How To,
Motorola Atrix 4G was rooted by the well-known AT&T developer designgears along with Getaphixx.
Gaining root access on allows one to remove bloatware taking up precious memory space, customize the device to heart's content, and poke around in the internal system. But the best part or the bonus is that one is able to use backup tools and backup the device.
Thanks to these people now, Atrix 4G users will be able to take full control of the device they paid for with their hard earned cash from the launch day.
AT&T has restricted Application sideloading on the bunch of Android devices AT&T released. Thanks to Root privileges, one will also be able to enable app sideloading!.
As always exercise care when you mess around with devices and firmware. Briefmobile, where the process is listed says the process is SAFE. If you find the development by these developers helpful (it is helpful otherwise you will be AT&T's dog, like iPhone dudes), You can donate to designgears for his work here. Also, make sure to throw Getaphixx donations for his device and his work on the root process.
XDA-Dev Forum and BriefMobile
Thursday, February 17, 2011
AT&T Wants Whack Apple, Google And You With WAC.
AT&T CEO wants to do good for you and make a buck while doing it. Realizing Apple App Store, Android Market doing brisk business and making big bucks, now the carriers wants a cut too. But they always sing the same blue, as wanting to do right by customers as a cover for the these money making deeds. When ever a big company comes out with wanting to do the best for the customers, I tend to look for the catch.
If you realize, AT&T sold millions of iPhones that run billions of apps from Apple App Store. With many of those billions of apps paying Apple 30% made Apple richer but AT&T none the richer. So AT&T CEO, together with other carriers and some handset makers, got together and mad WAC, to whack the nasty app stores. The song is;
"You purchase an app for one operating system, and if you want it on another device or platform, you have to buy it again, That's not how our customers expect to experience this environment." AT&T's CEO Randall Stephenson said in a keynote speech at the world's largest mobile-phone trade show in Barcelona, Spain.Yes Stephen, your customers like to have more 3G cell towers in say San Francisco bay area. That will make customers much more happier than any HTML5 app you or your conglomerate can offer.
WAC brings together AT&T, Verizon Wireless, Sprint Nextel Corp, T-Mobile USA and also includes China Mobile, MTS, Orange, Smart, Telefónica, Telenor, and Vodafone among it's members. LG Electronics Inc., Samsung Electronics Co., Sony Ericsson, Huawei Technologies Co. and ZTE Corp have promised to make HTML5 and WAC compatible phones.
“In the one year since WAC was initially formed at Mobile World Congress 2010, we have achieved a great deal, delivering against our committed timelines and objectives every step of the way,” said Peters Suh, CEO, WAC. “Working together in a unified manner as an industry, we are having a positive impact on the mobile application development ecosystem, providing developers with a simplified method of creating applications and content, and delivering them across operator, handset and operating system. With the commercial launch of operator storefronts, handsets and applications, all based on WAC, we can say that WAC is now officially open for business.”
What ever the case, I don't want to get whacked by any of those carriers, I will settle for native apps from App Store or Android Market.
You can find more about WAC here.
Tuesday, February 15, 2011
AT&T Adding More Phones And Tablets To It's Android Lineup
AT&T has confirmed what we reported last month, that AT&T is adding 12 Android Phones to it's Android lineup. At the developer summit it said that it will bring more Android devices and the 4G network to the fore in 2011.
Today ATD is telling us that it will bring the HTC Salsa and HTC ChaCha, The Facebook Smartphones from HTC as well as Motorola XOOM to it's network. May be some Facebook fans will stay with AT&T now.
VIA ATD
Wednesday, February 9, 2011
AT&T Introduces Unlimited Calling to Any Mobile Number
Got to love the competition. This is good news for those who have an unlimited messaging plan and a qualifying voice plan.(Mobile to Any Mobile Calling - Available only with select Nation and FamilyTalk plans. Direct calls to & direct calls received from US mobile numbers only. Rollover Minutes: Unused Anytime Mins expire after the 12th billing period. Night & Weekend & Mobile to Mobile mins do not roll over.)
Go ahead and dial up those digits--no matter which wireless network you’re calling. AT&T* today announced customers can enjoy unlimited mobile calling to any mobile number in America. Unlimited Mobile to Any Mobile is available to AT&T customers with an unlimited messaging plan and a qualifying voice plan**.AT&T via TiPB
Beginning Thursday, Mobile to Any Mobile will be available to new and existing AT&T customers with a qualifying voice plan who subscribe to unlimited messaging plans. Existing customers with an unlimited messaging plan can activate Mobile to Any Mobile by visiting www.att.com/anymobile. The URL will be available beginning Thursday.
“Mobile to Any Mobile is an exciting offer that will keep our customers connected to the people they want to talk to, when they want to talk to them, without the hassle of watching minutes,” said David Christopher, chief marketing officer, AT&T Mobility and Consumer Markets. “We’re giving customers more options and even better value. And when you include Rollover Minutes, a benefit available exclusively from AT&T that lets customers keep their unused minutes for all domestic calls, including to landline numbers, it’s clear that AT&T offers the most flexibility in the industry.”
Unlimited messaging is available for $20 per month on an individual plan and $30 per month for a FamilyTalk Plan, which allows for up to five lines.




